At Herbisure, we strive to deliver your orders safely and efficiently.
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may require additional processing time.
Estimated delivery times may vary depending on your location:
– Metro Cities: 3–7 Business Days
– Other Locations: 5–10 Business Days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
Shipping charges, if applicable, will be displayed at checkout before payment.
Once your order has been shipped, tracking details will be shared through email, SMS, or WhatsApp, where available.
If your order is delayed, damaged, or not received, please contact our customer support team within 7 days of the expected delivery date for assistance.
Customer satisfaction is important to us. Please review our return and exchange policy carefully.
Returns may be accepted only if:
– The product received is damaged during transit.
– The wrong product has been delivered.
– The product is defective upon arrival.
Customers must report such issues within 48 hours of delivery and provide clear photographs of the product and packaging.
For hygiene and safety reasons, the following items are generally not eligible for return or exchange:
– Opened products
– Used products
– Products with damaged seals
– Items purchased during special promotions or clearance sales
Once the returned item is received and inspected, eligible refunds will be processed to the original payment method within 7–10 business days.
Eligible products may be exchanged for the same item, subject to availability.
For return or exchange requests, please contact our customer support team with your order details.
Most orders are delivered within 3–10 business days depending on location.
Yes, tracking details will be provided once your order is shipped.
Availability of COD depends on location and product eligibility.
Orders may be cancelled before dispatch. Once shipped, cancellation may not be possible.
Contact us within 48 hours of delivery with photos of the product and packaging.
Product usage may vary. Please read product labels and instructions before use.
You can reach us through our Contact Us page, email, or phone support details provided on the website.